Record all communications while working from home
Reuters have reported; UK Bankers must record all communications while working from home. On Friday Britain’s Financial Conduct Authority end the leeway it introduced last year when the first pandemic lockdown began.
The Financial Conduct Authority said in guidance that was updated on Friday.
- “At the start of the pandemic, if your firm moved to an alternative site or a working from home arrangement, we asked you to consider the broader control environment in view of the new circumstances,”
- “Given the extensive duration of these arrangements, we now expect you to record all relevant communications (including voice calls) when working outside the office,” it said.
Britain entered its first lockdown in March last year, and this week began a third lockdown as cases of coronavirus surged, and the government told people to work from home if they can.
During the first lockdown, the FCA told bankers to continue to record calls, though noting that there may be some scenarios where this was not possible.
Working from home makes it harder for banks’ compliance officials to check that traders are not breaking the rules, such as using personal phones for work-related calls.
In October, the FCA began warning banks that they must apply the same standards of surveillance and conduct to staff working from home or in the office.