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JFSC 2024 industry survey and launch of a NEW Operational Excellence Function.


The JFSC has published its 2024 industry survey plan, summarising its most recent survey results, its progress in responding to stakeholder feedback, and its action plan:

The JFSC says:-

  1. The industry survey helps the JFSC to understand its stakeholders’ perceptions and experiences of working with the JFSC.
  2. It is an important part of its commitment to transparency and prioritising changes and improvements that matter most to the industry.
  3. An independent market research agency conducted the survey, and they invited all industries to participate.
  4. The online quantitative survey closed in November 2023, followed by qualitative interviews, which closed in January 2024.
  5. Respondents represented a cross-section of sectors.


  1. As part of the JFSC's commitment to continuous improvement, it has created a new OPERATIONAL EXCELLENCE FUNCTION to make sure it is responding effectively to stakeholder feedback and optimising.
    1. efficiency and effectiveness.
    2. Value for money and efficiency
    3. Employee experience
    4. Regulatory effectiveness
    5. End-user experience
  1. This new function
    1. focuses on stakeholder experience and ensuring they deliver on change and continuous improvement initiatives.
    2. will assess Operational Excellence through four lenses:
      1. technology and efficiency
      2. competitiveness
      3. people and skills
      4. servicing and responsiveness

Operational Excellence four lenses:

READ the 2024 industry survey plan.

SOURCE JFSC-2024-industry-survey-plan/


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