FSC Mauritius Launches Mandatory Online Complaints Portal – Effective 16 March 2026

The Financial Services Commission (FSC) of Mauritius officially launched its new Online Complaints Portal on 16 March 2026. This marks an important shift to a fully centralised, digital-first system for handling complaints in the non-banking financial services sector.

The portal provides a single, standardised channel for individuals and entities to raise concerns about specific

• REGULATED ACTIVITIES AND
• THE FSC.

WHO CAN COMPLAIN

A typical complainant would often be a customer, investor, or client of a Global Business licence holder, raising issues about that entity's conduct. The portal is also open to complaints about the FSC itself (from licence holders or others) and reports of unlicensed activities (from anyone). The FSC's approach emphasises broad accessibility for legitimate concerns while filtering out anonymous or invalid submissions.

The portal explicitly covers complaints against the FSC Mauritius directly, so complainants are not limited to customers of licensees. The regulator can be the subject of the complaint.

• Customers / Clients / Investors of entities holding a Global Business licence.
• This is the most common group. These are often international clients, shareholders, beneficiaries, or counterparties who have used or invested in services/products from FSC-licensed Global Business companies (e.g., investment funds, management companies, trustees, collective investment schemes, or other offshore/global business structures).
• They might complain about misconduct, poor service, breaches of licence conditions, misleading practices, or failure to meet regulatory standards.
• Any member of the public (individuals, companies, or other entities) who believes an entity is conducting financial services activities without a licence.
• This could include whistleblowers, competitors, journalists, researchers, or concerned parties reporting unlicensed/illegal operations.
• License holders themselves (entities with a Global Business licence).
• In some cases, they may complain about actions or decisions by the FSC Mauritius (e.g., regarding licensing processes, supervisory actions, fees, or regulatory interpretations).
• Anyone with a complaint directly against the FSC Mauritius itself.
• This could include regulated entities, their representatives, or external parties dissatisfied with FSC conduct, decisions, delays, or administrative matters.

SCOPE OF THE ONLINE COMPLAINTS PORTAL

The portal handles complaints concerning:

• The Financial Services Commission of Mauritius directly
• Entities holding a Global Business licence issued by the FSC
• Any person or entity carrying out financial services activities without an FSC licence

KEY RULES AND CHANGES (EFFECTIVE IMMEDIATELY FROM 16 MARCH 2026)

• Exclusive online submission required.
• All complaints must be submitted through the Online Complaints Portal.
• No other channels will be accepted, including:
• Telephone
• Email
• FSC website contact forms
• In-person submissions
• Electronic registration and processing.
• Every valid submission is logged electronically and assessed strictly in accordance with the FSC’s established complaints-handling procedures.
• No anonymous or false complaints.
• Submissions that are anonymous or contain fake/incomplete contact information will not be processed or considered.

Important distinction for domestic matters:

• Complaints against domestic regulated licensees (e.g., local banks, insurers, and investment dealers licensed under the domestic regime) should not be submitted through this portal.
• These should continue to be directed to the Office of the Ombudsperson for Financial Services.

Whistleblowing remains separate.

• Reports under the whistleblowing framework are not handled through the complaints portal. They should still be submitted via the dedicated FSC Whistleblowing Desk channels (e.g. whistleblowingdesk@fscmauritius.org), in line with Section 45 of the Financial Services Act 2007 (as amended).

WHY THIS CHANGE MATTERS

The move to a mandatory online-only portal is part of the FSC’s broader digital transformation strategy. Benefits include:

• Faster and more transparent complaint registration
• Reduced administrative burden
• Improved traceability and record-keeping
• Stronger protection against frivolous or malicious submissions
• Alignment with international best practices for regulatory transparency and efficiency

This update reinforces Mauritius’ position as a compliant, modern, and investor-friendly international financial centre.

HOW TO SUBMIT A COMPLAINT

• Visit the official FSC Mauritius website at https://www.fscmauritius.org. Look for the “Online Complaints Portal” section or the dedicated link (announced in the FSC communiqué dated 13 March 2026). Please follow the registration and submission instructions on the portal.

EFFECTIVE DATE REMINDER:

• The new mandatory online-only process applies to all relevant complaints as of 16 March 2026.

Web Sources

The  official communiqué PDF is hosted directly on the FSC site at:

• https://www.fscmauritius.org/media/o3if0gbq/fsc-mauritius-online-complaints-portal.pdf
• (This is the primary document announcing the launch, dated 13 March 2026, with the portal effective from 16 March 2026.)
• FSC Mauritius – Main Homepage (for portal access) https://www.fscmauritius.org
• Financial Services Act 2007 (as amended) – Section 45 (Whistleblowing) 
• Financial Services Commission Mauritius – Official Communiqué (Launch Announcement, 13 March 2026) https://www.fscmauritius.org/media/o3if0gbq/fsc-mauritius-online-complaints-portal.pdf
• FSC Mauritius – Main Homepage (with "File a complaint" link and announcements) https://www.fscmauritius.org
• Office of the Ombudsperson for Financial Services – Official Site (for domestic complaints) https://ofsmauritius.govmu.org/ (See: https://ofsmauritius.govmu.org/ofsmauritius?page_id=3500 for complaints overview; https://ofsmauritius.govmu.org/ofsmauritius?page_id=3502 for how to lodge)