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Earning Digital Trust: Decision-Making for Trustworthy Technologies


Digital trust is the expectation by individuals that digital technologies and services – and the organisations providing them – will protect all stakeholders’ interests and uphold societal expectations and values.

Failures related to digital technologies, from artificial intelligence to connected devices, from the security of personal information to algorithmic predictions, have eroded confidence at an unprecedented scale and rate.

Surveys have also registered a decrease in trust in science and technology. This trust gap grows yearly, just as reliance on digital networks and technologies accelerates.

To reverse this alarming trend, the World Economic Forum convened representatives of the world’s largest tech and consumer-focused companies alongside government representatives and leading consumer advocates to create a framework for companies to commit to earning digital trust.

The Forum’s digital trust framework shows for the first time how leadership commitment to cybersecurity, privacy, transparency, redressability, auditability, fairness, interoperability, and safety can improve citizen and consumer trust in technology and the companies that create and use new technologies.

The Forum’s report provides both a framework and a roadmap for becoming more trustworthy in the use and development of technology. Read here what the World Economic Forum, the International Organization for Public-Private Cooperation, has to say

Read what McKinsey has to say:-



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