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CIFO/JFSC/FIU discussion panel on complaints handling good practices [18th June]


On the 18th June, Jersey Finance are hosting an event on the topic of ‘Complaints Handling Good Practices’ with a panel that includes:-

  • The Channel Islands Financial Ombudsman (CIFO),
  • The Jersey Financial Services Commission (JFSC) and
  • The Jersey Financial Intelligence Unit (FIU),

Attendees will have the opportunity to discuss good practices with the panel and gain valuable knowledge on complaint handling good practices.


  • Moderator: Lisa Springate, Head of Legal & Technical, Jersey Finance
  • Douglas Melville, Principal Ombudsman and Chief Executive, CIFO
  • Carol Bisson, Senior Manager for Banking, JFSC
  • Rachael Chinnery, Senior Manager for Investment, and Insurance Business, JFSC
  • FIU not named.

If you are interested in joining this event, please email the JF events team @ /



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