CIFO latest complaint numbers
10/10/2019
Complaint numbers for April – June 2019 have been published on the website of the Channel Islands Financial Ombudsman (CIFO). Brief headlines are given here, for further information please see the report.
In the second quarter of 2019, CIFO received 106 complaints and opened 27 new case files – these are complaints that are within CIFO’s remit as set by law.
Of the new case files opened this quarter, the top two products remain consistent from the previous quarter:
- current accounts (33%) and
- investments (26%).
The top issues complained about were
- poor administration or delay (30%),
- mis-selling (22%),
- closure of account (19%) and
- refusal of service (11%).
In the second quarter of the year, 82 complaints were closed, of these:
- 61% could not be dealt with as they were outside the scope of CIFO's mandate as set by law;
- 31% were mediated or determined by the Ombudsman; and,
- 9% were withdrawn by the complainant after coming to CIFO.
Score
- 14 of the 25 mediated or determined complaints were found in favour of the complainant,
- 11 of the 25 found in favour of the financial services provider.
For more information, please see the report
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As well as owning and publishing Comsure's copyrighted works, Comsure wishes to use the copyright-protected works of others. To do so, Comsure is applying for exemptions in the UK copyright law. There are certain very specific situations where Comsure is permitted to do so without seeking permission from the owner. These exemptions are in the copyright sections of the Copyright, Designs and Patents Act 1988 (as amended)[www.gov.UK/government/publications/copyright-acts-and-related-laws]. Many situations allow for Comsure to apply for exemptions. These include 1] Non-commercial research and private study, 2] Criticism, review and reporting of current events, 3] the copying of works in any medium as long as the use is to illustrate a point. 4] no posting is for commercial purposes [payment]. (for a full list of exemptions, please read here www.gov.uk/guidance/exceptions-to-copyright]. Concerning the exceptions, Comsure will acknowledge the work of the source author by providing a link to the source material. Comsure claims no ownership of non-Comsure content. The non-Comsure articles posted on the Comsure website are deemed important, relevant, and newsworthy to a Comsure audience (e.g. regulated financial services and professional firms [DNFSBs]). Comsure does not wish to take any credit for the publication, and the publication can be read in full in its original form if you click the articles link that always accompanies the news item. Also, Comsure does not seek any payment for highlighting these important articles. If you want any article removed, Comsure will automatically do so on a reasonable request if you email info@comsuregroup.com.