Dear Mat,

I am sending my heartfelt thanks for the exceptional “lunch and learn” regulatory update session you delivered. Your deep knowledge of policy, engaging delivery, up-to-date insights, and ability to address questions on the spot were truly refreshing.

Having spent 40 years in banking, where training has shifted mainly to impersonal online modules and multimedia videos, I’ve found engaging with the material or grasping its context increasingly complex. Those formats often prioritise passing a test over genuine learning. Your face-to-face approach, however, brought the subject matter to life in a rare and invaluable way.

While online training and AI may dominate today, your human touch—complete with a warm smile and a few delightfully groan-worthy jokes—made all the difference.

If I were still at the bank and aware of your impact, I would have insisted on engaging you without hesitation for our training needs.

Thank you again for an inspiring and educational session. I look forward to the next one!

Best regards,

[Name Withheld]

Head of operations, Jersey multi-licensed JFSC registered firm